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Legal

User Data Deletion

You can ask us to delete the personal data we hold about you at any time. Here is how to make the request and what happens next.

Draft. This text has not yet been approved by the business and may change. The final text will replace it.

How to request deletion

To request deletion of your account and personal data, contact us using one of the options below and ask about data deletion:

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What to include in your request

So we can find your data quickly and confirm it is really you, please tell us:

  • The name you gave us (on your account or an order).
  • The email address or phone number you used.
  • Any order numbers, if you have them handy (optional, but it helps).

What gets deleted

When we process your request, we delete:

  • Your account profile and login details, if you have an account.
  • Saved delivery addresses and contact details.
  • Custom artwork and files you uploaded or designed, once no longer needed for an open order.

What we may need to keep

We may have to retain limited records — such as invoices and transaction history — to meet legal, tax, and accounting obligations. We keep these only for as long as the law requires, and then delete them.

Open orders

If you have an order still in production or in transit, we may complete that order first and then delete your data.

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