Privacy Policy

Smart Label, based in Cairo, Egypt, is responsible for the personal data described here. If you have any questions about this policy or your data, you can reach us through the contact details on our website.

We collect the following kinds of information:

• Order details — your name, phone number, optional email, delivery address, the items you order and any custom artwork you upload or design.
• Account details, if you create an account — your name, email address, and password (stored encrypted).
• Cart and checkout details — if you start checkout and do not finish, we may keep your cart and the phone number or email you entered so we can follow up the unfinished order.
• Payment — orders are paid in cash on delivery, so we do not collect or store card details.
• Usage data — pages visited, device and browser information, and approximate location, collected through cookies and analytics only if you accept them.

We use your data to:

• Process orders, produce your custom prints, and arrange delivery.
• Send order confirmations, proofs, and service updates.
• Create and manage your account, if you have one.
• Provide customer support.
• Improve our products, site, and service.
• Meet our legal and accounting obligations.

We use essential cookies and browser storage to keep you signed in, remember your cart and your language. Analytics stay off until you accept them in the cookie banner. You can change or withdraw consent at any time in your browser settings.

We do not sell your personal data. We share it only with service providers who help us run the business, and only as needed:

• Delivery and courier partners, to deliver your order.
• Messaging providers, to send order confirmations by WhatsApp.
• Hosting, storage, and analytics providers, to operate the site.

We may also disclose data where required by law or to protect our rights.

We keep your order data for as long as we need it to run the business and to meet legal, tax, and accounting requirements. Custom artwork is retained so we can reprint or support a past order, and is deleted when it is no longer needed.

We use appropriate technical and organisational measures to protect your data, including encrypted passwords, restricted access, and secure storage of uploaded files. No system is perfectly secure, but we work to keep your information safe and to respond quickly if anything goes wrong.

You can ask us to:

• Access the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Delete your data, subject to legal retention.
• Withdraw consent for analytics or marketing.

To exercise any of these, contact us using the details on our site. To delete your account and data, see our data deletion instructions.

Our store is intended for adults. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

We may update this policy from time to time. The current version is always the one published here.